CH Consulting Group’s Published Insights

Proven thought leaders in the Omni-Channel Contact Center space. 

Hope for the Best, Prepare for the Worst

Featured on ICMI – October 2018

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Whose Job is it Anyway?

Featured on PACE – September 2018

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Follow the Yellow Brick Road

Featured on CustomerThink – September 2018

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Partly Cloudy with a Chance of Spikes

Featured on ICMI – September 2018

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A Shocking Look at the Customer Experience in the Utilities Industry

Featured on ICMI – August 2018

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The Customer Experience is Not Just for B2C

Featured on Shep Hyken Customer Service Blog – July 2018

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How Transform Your Contact Center Culture 

Featured on ICMI – June 2018

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