CH Consulting Group’s Published Insights
Proven thought leaders in the Omni-Channel Contact Center space.
Back to the Future: How to Align New Tech with Business Needs
Featured on ICMI – November 2018
Creating a Customer Experience Initiative
Featured on Shep Hyken – November 2018
A Shocking Look at the Customer Experience in the Utilities Industry
Featured on ICMI – August 2018
The Customer Experience is Not Just for B2C
Featured on Shep Hyken Customer Service Blog – July 2018
