A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise with the other businesses. Occasionally, those webinars lead to events, panel discussions and breakout sessions.

This year is no different.

We’re so excited to be part of a panel of experts in the call center space and to share the podium – so to speak – with the likes of Corey Kotlarz (President of Outsource Consultants and leading expert on outsourcing) and Fred Stacey (VP of Channels of Connect First, a valued partner).

What’s Trending in Contact Centers in 2016?

Customer Journey Mapping, Customer Experience, Cloud Technology, Nearshore Markets and BPO Trends are just a few of the subjects covered in the 2016 trends.

In a single hour, businesses will learn the ins and outs of the contact center business, what’s trending in 2016 and the all-important Customer Experience and how it’s driving change. Not to mention Cloud based technology – the future of call centers, TCPA compliance that you must hear and much more.

Before you start strategizing and implementing, take an hour to hear from the experts. Register for the webinar and join us for an hour of information and discussion. You won’t want to miss it!