Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG

Contact Center Outsourcing Insights for Today’s Contact Center

Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center Expert show! She discusses important topics such as:

How to select the right partner
Importance of defining requirements and responsibilities
How to define a win-win relationship
Implementation best practices
Importance of remaining involved with your Outsourcing partner

more insights

bpo contact center

Business Practices

Five Scary Mistakes Your BPO is Making

It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you name it, I love it!

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call center outsourcing

Call Center Operations

Top Ten Call Center Outsourcing Mistakes

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it

September 26, 2018