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Voice of the Customer with Christa Heibel

Why Voice of the Customer Matters

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

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Customer Experience

Everything you need to know about Customer Journey Mapping

Before the purchase happens, there is a complex customer journey that brings them to that point. A lot of business owners and the c-suite use

June 16, 2021

Customer Experience

5 Things Customers Can Expect from a Good Customer Experience Consultant

Having a good customer experience consultant for your company goes a long way in contributing to your business’ success. These are trained professionals with the

June 9, 2021

CHCG Audits

Making Sure Your Medical Call Center is Audit Ready

With an increase in volume for medical call centers, there’s never been more information coming in and out of these facilities. How are you ensuring

April 21, 2021

Voice of the Customer with Christa Heibel

Why Voice of the Customer Matters

more insights

Everything you need to know about Customer Journey Mapping

5 Things Customers Can Expect from a Good Customer Experience Consultant

Making Sure Your Medical Call Center is Audit Ready

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Contact Center Operations

Customer Experience

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