CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
Before the purchase happens, there is a complex customer journey that brings them to that point. A lot of business owners and the c-suite use
Having a good customer experience consultant for your company goes a long way in contributing to your business’ success. These are trained professionals with the
With an increase in volume for medical call centers, there’s never been more information coming in and out of these facilities. How are you ensuring
