Technology Trends with Wayne Barnes

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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

June 22, 2022

Business Practices

Top Reasons to Move Your Contact Center from On-Site to the Cloud

You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for businesses of various sizes, and

February 23, 2022

Compliance Update with Berni Hollinger

CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.

November 2, 2021

Technology Trends with Wayne Barnes

Technology Trends for the New Year

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Lessons from NECCF

Top Reasons to Move Your Contact Center from On-Site to the Cloud

Compliance Update with Berni Hollinger

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