General Data Protection vs. California Consumer Privacy Act

Call Center Operations

Midwestern Tech BPO Seeking an Experienced and Dynamic Technical Contact Center Leader

CH Consulting Group is supporting a Midwestern-based tech BPO in their search for a full-time Technical Contact Center Director. This is a high-visibility leadership role

March 1, 2025

CX 2025: Emerging Trends Shaping the Future of Customer Experience

As we close the chapter on 2024, it’s essential to assess the developments in customer experience (CX) that have laid the groundwork for what promises

January 1, 2025

Call Center Operations

What Key Competencies Must Leaders in Contact Centers Develop to Enhance Employee Retention and Job Satisfaction?

Answer: Leaders in contact centers can significantly enhance employee retention and job satisfaction by honing specific competencies: Interpersonal Communication and Empathy Empathy is integral to

November 18, 2024

General Data Protection vs. California Consumer Privacy Act

more insights

Midwestern Tech BPO Seeking an Experienced and Dynamic Technical Contact Center Leader

CX 2025: Emerging Trends Shaping the Future of Customer Experience

What Key Competencies Must Leaders in Contact Centers Develop to Enhance Employee Retention and Job Satisfaction?

Contact Center Service List

Contact Center Technology

Contact Center Operations

Customer Experience

Contact Center Assessments

Quick Links

Learn More About Us

Why CHCG

Resources

Contact Us