Customer Experience Webinar Series

CH Consulting Group is excited to announce Christa Heibel’s participation in a webinar series with Connect First!!

A shift is underway in the contact center industry as customers derive both power and influence from advances in technology. Contact centers that want to survive this shift need to understand that the age of the consumer is upon us, and customer experience is the key differentiator for standing out among competitors. From bringing in repeat business to influencing customers to recommending your organization to other customers, the experience is both powerful and critical to the success of any company.

This webinar series will discuss:

  • What is Customer Experience
  • Measuring Customer Experience
  • Best Practices and Strategy around Customer Experience
  • Technology and Customer Experience

Watch the Video here!

Featuring Christa Heibel and John Franco.

View the webinar here:  Deliver an Outstanding Customer Experience

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