Consultant Roundtable #1 – Fred Stacey CEO of Cloud Tech Gurus

Join us for an insightful discussion with Fred Stacey, CEO of Cloud Tech Gurus, as we dive into the latest trends in customer experience and contact center technology in our first consultant roundtable video. Fred shares his expertise on how Cloud Tech Gurus, a leading technology service distributor, partners with over 150 technologies and 60+ industry experts to deliver tailored solutions that enhance customer and agent experiences.

Key Highlights:

• The pivotal role of AI and automation in transforming contact centers.
• The importance of being AI-ready and the challenges organizations face in achieving true digital transformation.
• Trends in globalization of contact center technology and the rise of new players from around the world.
• Predictions for 2024 and beyond, focusing on optimizing technology and workforce for maximum ROI.

Fred emphasizes the need for strategic planning and collaboration between IT and operations to ensure successful tech implementations. Don’t miss his valuable insights on navigating the ever-evolving landscape of customer experience!

Watch the full video to learn how Cloud Tech Gurus and CH Consulting Group can help your organization stay ahead of the curve.