Culture
Women in the Contact Center Industry
The customer service provided by contact centers is a large contributor to business success, and women play a significant role
March 28, 2022
The customer service provided by contact centers is a large contributor to business success, and women play a significant role
The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in
Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal
The current pandemic situation has already caused wary amongst the parents, especially when more than 12 states are seeing a surge in the number of new coronavirus cases. Will back-to-school season bring a lot of challenges? Are remote routines here to stay for the 20 – 21 school year?
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to