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2016 Contact Center trends

Customer Experience

What’s Trending in Contact Centers in 2016?

A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise

May 3, 2016

creative expertise

Sales & Marketing

How to Share your Expertise in Creative Format

Christa and I get very excited when we are asked to share our expertise. I get even more excited when

April 27, 2016

Leadership Retreats

Human Resources

The Inside Scoop on Leadership Retreats

Tired of moving your business’ goals from one year to the next and not accomplishing much in an over-crowded, demanding

April 22, 2016

re recruiting current employees

Employee Relations

Keeping (Re-Recruiting) Your Best Employees

Have you ever had occasion to sit in your office and contemplate your department? If you’re lucky, you take a

April 20, 2016

pace 2016

Sales & Marketing

PACE National Conference Recap- 2016

I’m still sitting in sunny Florida just reflecting on the wrap-up of the 2016 National PACE conference held in Orlando Florida at

April 12, 2016