Leadership
Distraction: The Real Time and Money Killer
Recently I’ve been fascinated to watch the use of distraction as a coping mechanism both in personal and professional context.
May 24, 2016
Recently I’ve been fascinated to watch the use of distraction as a coping mechanism both in personal and professional context.
With the emergence of Workforce Management Systems, customer service centers have benefited from a dramatic increase in efficiency. However, more
I recently took a free DISC assessment online. Here’s what happened. What it is DISC? DISC is a personality
I’m ready to let the term “Consultant” die… Many people in management consulting and other related professional services, I believe,
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise