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Traditional Annual Planning is Dead: Do This Instead
This time of year, people get jumpy about annual business plans. Blogs admonishing you to look forward, consider your strengths
This time of year, people get jumpy about annual business plans. Blogs admonishing you to look forward, consider your strengths
The most frequent reason companies hire consultants is to help reduce costs. Recently, I was tasked with reducing department costs
What should a contact center consider when selecting a voice system? Millennials see communication as much more than hearing a
Black Friday: long lines, thousands of people, sales, pushing, impatience – you either love it or hate it. We fall
Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to