Business Practices
An Insider’s View: Part 3
By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact
January 16, 2018
By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact
Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with
It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was