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Category: Strategy

2016 Contact Center trends

Customer Experience

What’s Trending in Contact Centers in 2016?

A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise

May 3, 2016

Leadership Retreats

Human Resources

The Inside Scoop on Leadership Retreats

Tired of moving your business’ goals from one year to the next and not accomplishing much in an over-crowded, demanding

April 22, 2016

re recruiting current employees

Employee Relations

Keeping (Re-Recruiting) Your Best Employees

Have you ever had occasion to sit in your office and contemplate your department? If you’re lucky, you take a

April 20, 2016

what is cloud technology

Customer Experience

Navigating All The Monkeys In Cloud Technology

As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am

December 18, 2015