Customer Experience
What’s Trending in Contact Centers in 2016?
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise
May 3, 2016
A few times a year, Christa and I are asked to participate in webinars and share our contact center expertise
Tired of moving your business’ goals from one year to the next and not accomplishing much in an over-crowded, demanding
Have you ever had occasion to sit in your office and contemplate your department? If you’re lucky, you take a
As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am