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Category: Strategy

Customer Experience

Three Companies That Went the Extra Mile for Their Customers

You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you

June 5, 2018

Customer Experience

Can a Contact Center be Fun and Effective?

It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating

May 24, 2018

Strategy

Near-Shore vs. Off-Shore: Which is Right for Your Business?

As a contact center professional, you’re probably already aware of one of the hottest topics in the contact center space

April 3, 2018

Business Practices

An Insider’s View: Part 3

By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact

January 16, 2018

Strategy

The CHCG Team’s 2018 Intentions

Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with

January 5, 2018

Category: Strategy

Three Companies That Went the Extra Mile for Their Customers

Can a Contact Center be Fun and Effective?

Near-Shore vs. Off-Shore: Which is Right for Your Business?

An Insider’s View: Part 3

The CHCG Team’s 2018 Intentions

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Contact Center Technology

Contact Center Operations

Customer Experience

Contact Center Assessments

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