Leadership
The 7-T Success System: Leadership Methodology for Supervisors to CEOs
Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees
June 11, 2021
Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to
In one of my recent blogs, I talked about your agents being the future of your contact center and best
Over twenty-five years in the contact center industry, including leading many call center programs and being the owner and operator