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Category: Leadership

Leadership Methodology

Leadership

The 7-T Success System: Leadership Methodology for Supervisors to CEOs

Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees

June 11, 2021

quality assurance coaching

Call Center Operations

How Coaching Can Directly Impact Quality Assurance

Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to

July 29, 2020

changes in business after covid

Guest Blog

Facing Change: Preparing For Business After COVID-19

Guest Blogger: Rockey Roger

April 30, 2020

Contact Center agents

Employee Relations

5 Ways You Can Motivate Your Agents

In one of my recent blogs, I talked about your agents being the future of your contact center and best

July 17, 2019

successful leadership

Leadership

Four Qualities of a Successful Leader

Over twenty-five years in the contact center industry, including leading many call center programs and being the owner and operator

November 28, 2018