CHCG Audits
Why the Voice of the Customer is so Important to Your business
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to
November 10, 2021
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to
Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to
In one of my recent blogs, I talked about your agents being the future of your contact center and best