Call Center Operations
The Future of the Contact Center: Your Agents
Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ.
January 10, 2019
Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ.
In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed,
It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating
You get it. Customer experience is more than a “new thing.” It’s not an initiative or a program. It’s a