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Category: Employee Relations

contact center agent

Call Center Operations

The Future of the Contact Center: Your Agents

Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ.

January 10, 2019

Customer Service Team quotes

Customer Experience

10 Quotes That Will Inspire Your Customer Service Team

In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer

October 1, 2018

work life balance

Employee Relations

Ancient Wisdom Meets Modern Living

American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed,

September 19, 2018

contact center gamification

Customer Experience

Can a Contact Center be Fun and Effective?

It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating

May 24, 2018

customer experience culture

Customer Experience

5 Ways to Know if Your Culture Supports Customer Experience

You get it. Customer experience is more than a “new thing.” It’s not an initiative or a program. It’s a

April 27, 2017