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Category: Employee Relations

CUSTOMER SERVICE quotes

Employee Relations

10 CUSTOMER SERVICE QUOTES TO INSPIRE YOUR TEAM

October 18, 2021

words for customer service week

Culture

7 Ways to Celebrate Customer Service Week

In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in

October 2, 2019

customer service mantra

Customer Experience

What’s Your Customer Service Mantra?

What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe

September 4, 2019

millennial employee retention

Culture

How to Make Your Contact Center Millennial-Friendly

The Millennial demographic, which consists of people who were born in the 1980s or 1990s, has grown up with and

August 14, 2019

Contact Center agents

Employee Relations

5 Ways You Can Motivate Your Agents

In one of my recent blogs, I talked about your agents being the future of your contact center and best

July 17, 2019