Employee Relations
October 18, 2021
In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in
What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe
The Millennial demographic, which consists of people who were born in the 1980s or 1990s, has grown up with and
In one of my recent blogs, I talked about your agents being the future of your contact center and best