Culture
Benefits of ERGs in the Contact Center
ERGs (Employee Resource Groups) can be an important asset within an organization to help enhance the employee experience as well as business success.
ERGs (Employee Resource Groups) can be an important asset within an organization to help enhance the employee experience as well as business success.
The customer service provided by contact centers is a large contributor to business success, and women play a significant role
The importance of practicing gratitude is often discussed in terms of our individual personal lives, but it’s also significant in the business environment. According to one study, employees are 50 percent more successful when leaders show gratitude for their efforts. That’s a win-win!
In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in