Customer Experience
The Biggest Customer Experience Challenge of 2019
Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever
August 21, 2019
Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting
In an earlier blog on the CHCG website, I talked about the impact of social media on the customer experience.
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future