Call Center Operations
Why Efficiency Isn’t Always the Holy Grail in Customer Service
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting
June 5, 2019
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting
In an earlier blog on the CHCG website, I talked about the impact of social media on the customer experience.
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
A Letter from PACE Vice Chair and Marketing Chair, Christa Heibel, as featured in the PACE Pulse (May 2019) Newsletter