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Category: Customer Experience

words for customer service week

Culture

7 Ways to Celebrate Customer Service Week

In a Forbes article entitled “How Important Is Customer Service To Success In Business?”, it is noted that “Seven in

October 2, 2019

Customer Experience Success Stories

Customer Experience

Customer Experience Success Stories: 3 Companies You Can Learn From

One thing that characterizes successful companies is the way they value customer experience. For them, customer satisfaction and a connected

September 11, 2019

customer service mantra

Customer Experience

What’s Your Customer Service Mantra?

What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe

September 4, 2019

what is a sales and service culture

Culture

Sales versus Service Culture

In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on

August 28, 2019

customer experience

Customer Experience

The Biggest Customer Experience Challenge of 2019

Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever

August 21, 2019