Call Center Operations
How Coaching Can Directly Impact Quality Assurance
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to
July 29, 2020
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to
Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as