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Category: Customer Experience

AI Speech Analytics

AI

The Rise of AI-Based Speech Analytics

Artificial intelligence is driving many businesses to adopt the technology. The ability of artificial intelligence to analyze data and mimic

June 17, 2020

AI in contact center

AI

The Key to AI Success in Your Contact Center

Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized

May 27, 2020

Artificial Intelligence contact center

AI

Customer Readiness for Artificial Intelligence in Service & Support

A Research Project

May 5, 2020

customer journey omnichannel

CHCG Audits

The Link Between Customer Journey Mapping and the Omni-Channel Experience

According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as

May 1, 2020