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Category: Customer Experience

John Welsh

Customer Experience

CH Consulting Group expands with the addition of veteran contact/call center consultant John Welsh

February 16, 2016, International Falls, MN – After experiencing 33 percent growth in 2015, CH Consulting Group (CHCG) welcomes John

February 18, 2016

Gen X customer service

Customer Experience

3 Must-Knows of Customer Service and Gen X

The most important thing to know for successful Marketing & Customer Service is [Your Customer] and if Generation X is

January 19, 2016

what is cloud technology

Customer Experience

Navigating All The Monkeys In Cloud Technology

As I write this, we are just finishing up a cloud-based contact center platform search with a client. I am

December 18, 2015

Holistic HR

Customer Experience

Holistic HR – Taking Care of Your Business’ Mind Body & Spirit: Part 2 – Body

While more and more people today are aware of and actively working on maintaining Mind, Body & Spirit balance for

December 8, 2015

customer experience webinar 2016

Customer Experience

Customer Experience Webinar

A shift is underway in the contact center industry as customers derive both power and influence from advances in technology.

November 20, 2015