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Category: Customer Experience

live chat customer experience

Customer Experience

Three Reasons Your Cx Strategy Should Include Live Chat

Today’s customers expect businesses to be available and responsive when – and how – they choose, which is why it’s

March 22, 2017

self service customer experience

Business Practices

The Rise of Self-Service in Customer Experience

When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights

March 7, 2017

chief customer officers

Customer Experience

Why Customer Experience Needs a Seat at the Executive Table

The results are in, and it’s obvious: customer experience is The. Biggest. Thing. Ever. Today’s retailers are finding that success

December 30, 2016

contact center trends 2017

Customer Experience

New Year Predictions: A Trends Round-Up

Several CH Consulting Group partners gamely consulted their crystal balls in an effort to bring you a round-up of New

December 12, 2016

good customer service

Customer Experience

Good Customer Service IS the Differentiating Factor!

Black Friday: long lines, thousands of people, sales, pushing, impatience – you either love it or hate it. We fall

November 30, 2016