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Category: Customer Experience

customer service in financial institutions

Customer Experience

Why Financial Institutions are Failing at Customer Experience

Raise your hand if you’re happy with the customer experience (CX) your bank provides. Yeah, not surprising; financial institutions have

July 25, 2017

click-to-call

Business Practices

3 Click-to-Call Best Practices

Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class

July 18, 2017

Business Intelligence

Customer Experience

Two Ways to Leverage BI for Improved Cx

Your company is most likely already utilizing Business Intelligence (BI) – including data mining, querying, reporting and more – to

May 11, 2017

contact center ai solutions

Business Practices

Machine Learning puts the Intelligence in Contact Center AI

With the advent of computers that started in the early 1900’s, thoughts quickly turned to speculation that a computer could

May 1, 2017

internet of things iot

Customer Experience

The IoT is a Cx Opportunity You Can’t Afford to Miss

For almost a decade, the Internet of Things (IoT) – a network of objects connected across network infrastructure – has

May 1, 2017