Consultants
Customer Service vs. Customer Experience: What’s the Difference?
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited
June 7, 2018
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited
You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you
The customer experience is rapidly changing and evolving in virtually every industry. To keep up with the demand for customer
It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating
Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers