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Category: Customer Experience

Customer Service examples

Customer Experience

Three Companies That Went the Extra Mile for Their Customers

You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you

June 5, 2018

contact center automation solutions

Customer Experience

The Contact Center Automation Trifecta

The customer experience is rapidly changing and evolving in virtually every industry. To keep up with the demand for customer

May 31, 2018

contact center gamification

Customer Experience

Can a Contact Center be Fun and Effective?

It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating

May 24, 2018

contact center work from home

Customer Experience

Should Your Agents Work from Home? Think Outside the Cubicle.

Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers

May 10, 2018

ceo customer experience

Customer Experience

The CEO/Customer Experience Link

“There is only one boss – the customer. And he can fire everybody in the company from the chairman on

April 11, 2018