Call Center Operations
Put the Spark Back in Your Holiday Customer Service
I really enjoy all the summer holidays, especially the most recent one we celebrated! The Fourth of July is a
July 17, 2018
I really enjoy all the summer holidays, especially the most recent one we celebrated! The Fourth of July is a
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
For many organizations out there, a customer experience strategy may not be fully developed due to misconceptions that it is
For millions of people around the world, myself included, Artificial Intelligence (AI) is deeply embedded into our daily lives. In
It is crucial to have the right people on board when it comes to customer support for your contact center.