Customer Experience
CCW Vegas 2018 – It’s a Zoo Out There!
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
June 28, 2018
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
For many organizations out there, a customer experience strategy may not be fully developed due to misconceptions that it is
For millions of people around the world, myself included, Artificial Intelligence (AI) is deeply embedded into our daily lives. In
It is crucial to have the right people on board when it comes to customer support for your contact center.
There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape.