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Category: Customer Experience

customer experience strategy

Consultants

Customer Experience Isn’t Just for Retail

For many organizations out there, a customer experience strategy may not be fully developed due to misconceptions that it is

June 26, 2018

ai in contact centers

Customer Experience

Why AI is Not Enough

For millions of people around the world, myself included, Artificial Intelligence (AI) is deeply embedded into our daily lives. In

June 22, 2018

customer service agent hiring

Customer Experience

How to Hire “Right Fit” Customer Service Agents

It is crucial to have the right people on board when it comes to customer support for your contact center.

June 19, 2018

customer experience social media

Consultants

The Impact of Social Media on the Customer Experience

There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape.

June 12, 2018

Customer Service vs. Customer Experience

Consultants

Customer Service vs. Customer Experience: What’s the Difference?

Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited

June 7, 2018