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Category: Customer Experience

Thailand Soccer Team Cave Rescue

Business Practices

Five Business Lessons We Can Learn from the Thailand Soccer Team Rescue

You may have heard of the incredible story of the Thailand Soccer Team Cave Rescue. The world watched with bated

August 14, 2018

omni-channel contact center

Business Practices

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s

July 26, 2018

AI in CX

Customer Experience

A Whole New World: AI’s Expanding Role in CX

The ever-growing power of computing is transforming our lives. Today we can see the inclusion of artificial intelligence in many

July 19, 2018

holiday customer service

Call Center Operations

Put the Spark Back in Your Holiday Customer Service

I really enjoy all the summer holidays, especially the most recent one we celebrated! The Fourth of July is a

July 17, 2018

Customer Contact Week las vegas

Customer Experience

CCW Vegas 2018 – It’s a Zoo Out There!

Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one

June 28, 2018