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Blog Rewind: Top 10 Call Center Outsourcing Mistakes

The next part of our Blog Rewind series brings us to one of our most popular blogs of 2018, Top 10 Call Center Outsourcing Mistakes. In this blog we talk through 10 common mistakes we see our clients make. Take a look and see if you are guilty of any of these outsourcing blunders. If you find that you are making one, two, or many of these mistakes, CH Consulting Group can help you figure out how to stop the bleeding and get aligned with industry best practices in 2019.

Looking for contact center consulting services? We can help you with your assessment, recruiting, vendor selection, leadership, and implementation (plus much more!) needs. Contact us today for a free consultation.

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NECCF
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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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June 22, 2022

Compliance Update with Berni Hollinger

CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.

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November 2, 2021

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