For the month of December, we want to reflect on some of our favorite and most popular blogs from 2018. To kick off our Blog Rewind series, we want to feature our favorite multi-part blog:

Back to the Basics Series

In this series, we tackle some of the biggest areas in the contact center world: operations management, workforce management, training, and quality assurance. We see the trend is going towards the latest and greatest technology, but still firmly believe that you need to get the basics down FIRST before implementing new technology. In case you haven’t had a chance to check out our most popular blog series, take a look here:

Part One: Contact Center Operations Management

Part Two: Workforce Management

Part Three: Training in the Contact Center

Part Four: Quality Assurance

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