CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such as speech recognition, problem-solving, decision
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for businesses of various sizes, and
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to pay more for great customer
