Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
AI adoption across contact centers is accelerating, but many organizations are still struggling to translate technology investments into measurable CX
What This Roundtable Covers Watch the full conversation below to hear Christa, Fred, and Eben discuss what teams are learning,
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank
