Speech and text analytics promise game-changing insights, but only when backed by a solid strategy. In this session, Christa Heibel
AI adoption across contact centers is accelerating, but many organizations are still struggling to translate technology investments into measurable CX
What This Roundtable Covers Watch the full conversation below to hear Christa, Fred, and Eben discuss what teams are learning,
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank
The Future of Healthcare Access Is Already at the Door In this candid, unscripted conversation between CH Consulting Group CEO
