Business Practices
Breaking Up (with your BPO) is Hard to Do: Part Three
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
August 23, 2018
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether