Call Center Operations
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
September 26, 2018
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with