Let’s talk about your call center

Listen to our complementary webinar with leading Customer Experience experts from CH Consulting Group and hosted by Jack Henry and Associates jhaCall Center where we discussed and reviewed call center industry best practices related to customer experience in 2015. Listen to review KPIs, analytics, technology, trends, compliance, and security to ensure your customer service and support is well documented, efficient, and cost effective. Discuss and review the pros and cons of running customer support in-house versus outsourcing and review options and models for shared outsourcing as well as cost savings and benefits of both models.

With more and more customers turning away from in-branch banking in favor of online and mobile solutions, it’s become increasingly important to provide superior customer service not only at brick-and-mortar locations, but also across all platforms – including telephone support.

If your bank is ready for a cost-effective solution that can expedite and enhance customer service, improve operational efficiencies, and reduce demands on your internal staff, find out more about jhaCall Center today and let CH Consulting Group guide you through an evaluation, strategy and roadmap process to meet these increasing consumer expectations so your business is not at risk!

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