Happy New Year – 2016

We are often reminded that we are never alone. This is important when we celebrate our journey. As we at CH Consulting Group bid farewell to 2015 and reflect on the year – our successes and misses – we think of all the people who shared in our journey.  To those of you who read our blogs, listened to our webinars, allowed us to help, and honored us as our client, we say thank you.


We look forward to the partnerships, opportunities and friendships that 2016 bring!

Happy New Year to you!

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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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