The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in
Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal
The current pandemic situation has already caused wary amongst the parents, especially when more than 12 states are seeing a surge in the number of new coronavirus cases. Will back-to-school season bring a lot of challenges? Are remote routines here to stay for the 20 – 21 school year?
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to
For those of you that are brave enough to face the Black Friday crowds, do you find yourself being able
