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Category: Workforce Management

Call Center Operations

Top 4 Things You Must Do When Hiring a Remote Workforce

The Coronavirus pandemic has normalized the work from home culture by significantly increasing remote workers. As Richard Eisenberg notes in

January 6, 2021

Call Center Operations

Podcast: After the COVID-19 Migration

Our very own Christa Heibel was recently featured on the Contact Center Expert show, hosted by Nancy Munro at Verbal

December 23, 2020

Human Resources

Back-To-School Challenges For Work-From-Home Parents: What The Workforce Can Expect For the 20 – 21 School Year

The current pandemic situation has already caused wary amongst the parents, especially when more than 12 states are seeing a surge in the number of new coronavirus cases. Will back-to-school season bring a lot of challenges? Are remote routines here to stay for the 20 – 21 school year?

September 16, 2020