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Category: Uncategorized

frontline customer service experience

Uncategorized

Contact Centers: The Customer Experience Frontline

There is no way around it. Your contact center and the agents that staff it are your essential customer experience

May 18, 2018

Experience Economy

Uncategorized

Customer Experience in the Experience Economy

Have we Westerners hit a peak when it comes to owning – and buying – more stuff? If you consider

April 30, 2018

customer experience moments that matter

Uncategorized

Use Moments that Matter to Impact Customer Experience

Consider the little things you do for the people you love: a note in a lunchbox, a surprise delivery, favorite

April 23, 2018

customer retention

Uncategorized

Why Customer Retention Still Matters and How You Can Measure It

It costs five times as much to attract a new customer than to keep an existing one, which is why

April 16, 2018

Fred Stacey

Business Practices

An Insider’s View: Part 3

By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact

January 16, 2018