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10X your business

Customer Experience

Want to 10X your business? Something you may be missing…

You may have heard the trendy term of “10X your business”, which was really made popular by the indomitable Grant

November 21, 2016

leading with purpose

Leadership

Senior Managers – Do You Call Your Call Center?

If you are a senior manager and customer satisfaction is important to your organization’s success, when was the last time

October 4, 2016

what is gamification

Business Practices

Gamification: What Is It?

Gamification – What is it and is it something we can leverage at work for our employees or customers? Recently,

August 18, 2016

Leadership Specialists

Fractional Leadership

Leadership Specialists – What To Do When It’s Not Working

CH Consulting Group does more than benchmark contact centers. One of our specialties is leveraging our experience to assist companies

August 15, 2016

what is project management

Gap Assessment

Case Study – Project Management In Today’s Technology

CH Consulting is proud to be a leader in the contact center space. But consulting, benchmarking and analysis is only

August 11, 2016