Customer Experience
In Support of PACE
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
November 30, 2017
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,”
In a recent email newsletter (you can sign up at the bottom of this page), we highlighted a service we
September 25, 2017, International Falls, MN – In response to continued growth, CH Consulting Group (CHCG), a leader in the
One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new