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Category: Trends

click-to-call

Business Practices

3 Click-to-Call Best Practices

Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class

July 18, 2017

internet of things iot

Customer Experience

The IoT is a Cx Opportunity You Can’t Afford to Miss

For almost a decade, the Internet of Things (IoT) – a network of objects connected across network infrastructure – has

May 1, 2017

contact center trends 2016

Trends

Not So Fast: When to Ignore the Trends

In a recent blog post, several CH Consulting Group consultants outlined their predictions for business and customer experience trends in

December 14, 2016