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Category: Trends

Strategy

The CHCG Team’s 2018 Intentions

Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with

January 5, 2018

customer experience 2018

Trends

2018: Customer Experience Do-Or-Die

It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which

December 27, 2017

Contact Center Technology 2017

Trends

An Insider’s View Part 1: The Current State of Contact Center Technology

By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it

December 12, 2017

christa heibel PACE National Board

Customer Experience

In Support of PACE

I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was

November 30, 2017

Business Practices

Premise vs. Cloud: Benefits Outweigh Risk

CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while

November 20, 2017