Customer Experience
CCW Vegas 2018 – It’s a Zoo Out There!
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
June 28, 2018
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited
You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you
As a contact center professional, you’re probably already aware of one of the hottest topics in the contact center space
By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact