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Category: Trends

Customer Contact Week las vegas

Customer Experience

CCW Vegas 2018 – It’s a Zoo Out There!

Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one

June 28, 2018

Customer Service vs. Customer Experience

Consultants

Customer Service vs. Customer Experience: What’s the Difference?

Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited

June 7, 2018

Customer Service examples

Customer Experience

Three Companies That Went the Extra Mile for Their Customers

You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you

June 5, 2018

Near-Shore vs. Off-Shore

Strategy

Near-Shore vs. Off-Shore: Which is Right for Your Business?

As a contact center professional, you’re probably already aware of one of the hottest topics in the contact center space

April 3, 2018

Fred Stacey

Business Practices

An Insider’s View: Part 3

By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact

January 16, 2018