Customer Experience
Bridging the Gap Between Agent Training and Customer Satisfaction
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
May 15, 2019
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what
Your contact center is central to your customer service delivery and the overall customer experience, whether it’s through the phone,