Business Practices
Back to the Basics, Part Three: Training in the Contact Center
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what
July 10, 2018
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what
Workforce Management (WFM) is a set of integrated activities that work together to optimize the productivity of the workforce. Typically,
For many organizations out there, a customer experience strategy may not be fully developed due to misconceptions that it is
It is crucial to have the right people on board when it comes to customer support for your contact center.
There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape.