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Category: Outsourcing

Outsourcing Contact Center

Call Center Operations

The Benefits of Outsourcing Your Healthcare Contact Center

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.

December 21, 2022

Onshore Contact Center

Outsourcing

The Increasing Demand for Nearshore and Onshore Contact Center Support

As the competition in marketplaces rises, having great customer service can be the factor that sets a business apart from

July 1, 2020

bpo market

Call Center Operations

My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market

You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and

December 3, 2019

bpo contact center

Business Practices

Five Scary Mistakes Your BPO is Making

It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you

October 31, 2018

call center outsourcing

Call Center Operations

Top Ten Call Center Outsourcing Mistakes

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize

September 26, 2018