In 2025, customer expectations are higher than ever. That’s why CX centers are investing in voice of the customer (VoC)
In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory
Customer service moves fast, and it’s getting harder for businesses to stand out. Most are trying to get more efficient
Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients.
Artificial Intelligence (AI) is helping to increase efficiency, conversions, customer satisfaction, and retention for companies. This is expected to increase
