In 2025, customer expectations are at an all-time high, therefore making Voice of the Customer (VoC) programs a business imperative
In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory
In the fast-paced and competitive world of customer service, businesses are constantly trying to set themselves apart by seeking innovative
Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients.
Artificial Intelligence (AI) is helping to increase efficiency, conversions, customer satisfaction, and retention for companies. This is expected to increase
