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Category: Customer Experience

Speech Analytics Benefits

AI

Unlocking Immediate Benefits with Speech Analytics

In the fast-paced and competitive world of customer service, businesses are constantly trying to set themselves apart by seeking innovative

August 6, 2024

healthcare customer care

Call Center Operations

How the Healthcare Contact Center Can Improve Patient Experience

Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients.

October 12, 2022

Ai customer experience

AI

How AI Can Help Improve Customer Experience

Artificial Intelligence (AI) is helping to increase efficiency, conversions, customer satisfaction, and retention for companies. This is expected to increase

July 11, 2022

ai contact center

AI

The Role of AI in the Contact Center

Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such

May 25, 2022

cloud contact center

Business Practices

Top Reasons to Move Your Contact Center from On-Site to the Cloud

You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for

February 23, 2022