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Category: Consultants

call center thanksgiving

Consultants

What CH Consulting Group is Thankful for

In the spirit of Thanksgiving and gratitude, CH Consulting Group’s nationwide team of Customer Experience, Contact Center and Compliance experts

November 19, 2019

contact center consulting group

Consultants

Why You Need a Customer Experience and Contact Center Consultant

The market is significantly different than it was, say, 30 or 40 years ago. It is easier to launch your

November 13, 2019

christa heibel pace vice president

Consultants

CH Consulting Group Founder Elected as Vice Chair of PACE

December 4, 2018 (International Falls, Minnesota) – Christa Heibel, CEO/Founder of CH Consulting Group, was recently elected as Vice Chair

December 4, 2018

benefits of self-assessment in business

Business Practices

The Definition of Insanity

As most of us know, the definition of insanity is straightforward: doing the same thing repeatedly and expecting different results

October 24, 2018

call center outsourcing

Call Center Operations

Top Ten Call Center Outsourcing Mistakes

As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize

September 26, 2018