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Category: Compliance

contact center compliance

Compliance

Why Contact Center Compliance Matters More Than Ever

While the end of 2024 approaches and we move forward to the year 2025, the contact center compliance landscape is

November 4, 2024

Medical Call Center

CHCG Audits

Making Sure Your Medical Call Center is Audit Ready

With an increase in volume for medical call centers, there’s never been more information coming in and out of these

April 21, 2021

contact center compliance

CHCG Audits

Compliance: What’s New and What’s to Come

As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can

February 3, 2021

customer journey omnichannel

CHCG Audits

The Link Between Customer Journey Mapping and the Omni-Channel Experience

According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as

May 1, 2020

Established Business Relationship

Call Center Operations

What Established Business Relationships Mean for Your Contact Center

With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy

November 29, 2019