Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients.
Artificial Intelligence (AI) technology can help to significantly enhance contact center operations, efficiencies and customer experience by performing actions such
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for
I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re
Introduction Customer service and customer experience have never been more critical. As research suggests that over 90% of consumers would
