Business Practices
Back to the Basics, Part Four: Quality Assurance
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations
July 12, 2018
As a contact center professional, I am sure that you are aware of what quality assurance means for your operations
Workforce Management (WFM) is a set of integrated activities that work together to optimize the productivity of the workforce. Typically,
Your contact center is central to your customer service delivery and the overall customer experience, whether it’s through the phone,